Creating Wow Moments
The best wow moments are personalized based on guest intelligence you’ve captured.
Finding Opportunities
Look for:- Celebrations during the stay
- Nuggets that suggest interests
- Milestones mentioned in conversation
- Preferences you can exceed
Planning the Moment
Content coming soonExecuting
Content coming soonDocumenting
After creating a wow moment:- Open the guest profile
- Click “Add Wow Moment”
- Describe what you did
- Add photos if available
- Credit team members involved