Nuggets
Nuggets are small, valuable insights about guests captured by staff during interactions.
What Makes a Good Nugget
A good nugget is:- Specific - Detailed enough to act on
- Actionable - Helps deliver better service
- Timeless - Relevant for future stays
Adding a Nugget
Content coming soonNugget Examples
| Good | Better |
|---|---|
| ”Likes wine" | "Prefers bold California Cabernets, orders Opus One for celebrations" |
| "Traveling for work" | "VP of Sales at Acme Corp, travels monthly for client meetings" |
| "Has a dog" | "Travels with emotional support dog named Max, a golden retriever” |
Department Tags
Nuggets can be tagged by department relevance:- Front Desk
- Concierge
- Housekeeping
- F&B
- Spa