Guest Preferences
Preferences are specific guest requests or requirements that should be honored during every stay. Once recorded, they become part of the guest’s Living Profile and appear on all future reservations.
Adding a Preference
Open the preference form
From a guest profile, click the + button in the Preferences section. Or from the Preferences list page, click the + button in the top right.
Choose the department
Select which department the preference relates to:
- Food & Beverage
- Housekeeping
- Front Office
- Recreation
- Maintenance
- Other
For Food & Beverage: specify the type
Food & Beverage preferences require you to specify whether this is an:
- Allergy - Health-critical food sensitivity
- Restriction - Dietary choice (vegan, kosher, etc.)
- Preference - General food preference
Enter the details
Describe the preference. For allergies and restrictions, you can select from frequently added options like Gluten, Dairy, Nuts, Shellfish, or type your own.
Preference Categories
Preferences are organized by department so the right team sees the right information.Food & Beverage
Allergies, dietary restrictions, food preferences, restaurant reservations, breakfast in room
Housekeeping
Extra towels, robes, slippers, pillows, hypoallergenic bedding, cleaning schedules
Front Office
Late checkout, early check-in, airport transfers, wake-up calls, express check-in
Recreation
Pool access, spa bookings, gym access, beach towels, activity bookings
Maintenance
Floor preference (high/low), view preference (ocean/pool), bed type (king/twin), quiet room
Other
Special occasions, room decorations, newspaper delivery, pet accommodations
Managing Allergies
Allergy Indicators
When a guest has allergies on file:- They appear in red text on preference lists
- Staff receive notifications when allergic guests arrive
- The guest profile prominently displays allergy information
Common Allergies
The system includes quick-add buttons for common food allergies:- Gluten
- Dairy
- Nuts (Tree nut, Peanut)
- Egg
- Soy
- Shellfish
Non-food allergies (feathers, dust mites, pet dander) should be added under Housekeeping with specific details about accommodations needed.
Dietary Restrictions
Dietary restrictions are lifestyle choices rather than medical requirements, but still important to honor.| Restriction | Description |
|---|---|
| Vegan | No animal products |
| Vegetarian | No meat or fish |
| Pescatarian | Fish but no meat |
| Kosher | Prepared according to Jewish law |
| Halal | Prepared according to Islamic law |
Editing Preferences
Deleting Preferences
To remove a preference that is no longer accurate:- Open the preference details panel
- Click the Delete button (trash icon)
- Confirm the deletion
Viewing All Preferences
The Preferences list page shows preferences across all guests with filtering options:Filter by Status
- Arrivals - Guests arriving today
- In-House - Currently staying guests
- Upcoming - Future reservations
Filter by Stay Context
- All Stays - Preferences from any stay
- Current Stay - Only this reservation’s preferences
- Previous Stay - Preferences from past visits
Filter by Department
Select one or more departments to focus on relevant preferences.Filter by Type (Food & Beverage only)
When filtering by Food & Beverage, you can further filter by:- Allergy
- Restriction
- Preference
How Preferences Are Used
Preferences flow automatically to the teams who need them:- Daily reports include guest preferences for arriving guests
- Department notifications alert staff when guests with relevant preferences arrive
- Guest profiles display all preferences prominently
- Future stays automatically inherit all recorded preferences
When a preference is created for an in-house guest or today’s arrival, the relevant department receives an immediate email notification.