Department Reports
Department reports give managers focused visibility into their team’s guest intelligence, hurdle resolution, and performance metrics.
Departments in ABRA
ABRA tracks data across these departments:Food & Beverage
Allergies, dietary restrictions, dining preferences
Housekeeping
Room preferences, cleaning requests, special arrangements
Front Office
Check-in preferences, room assignments, guest requests
Recreation
Activity preferences, spa requests, amenity usage
Maintenance
Room issues, facility problems, repair requests
Other
Cross-department or miscellaneous items
Filtering by Department
Filter any list in ABRA to see only your department’s data.Automated Email Reports
Managers receive automated email bulletins with department-specific data.Daily Department Bulletin
Each morning, department managers receive a bulletin containing:| Section | What It Shows |
|---|---|
| Arrivals | Guests arriving today with preferences or hurdles for your department |
| In-House | Current guests with relevant preferences or open hurdles |
| Departures | Guests leaving today requiring your department’s attention |
| Open Hurdles | Unresolved issues assigned to your department |
VIP guests appear first in all sections so you can prioritize accordingly.
Weekly Department Bulletin
At the end of each week, managers receive a summary including:- Upcoming Arrivals
- Week in Review
- Hurdle Report
Guests arriving in the next two weeks with preferences or hurdles relevant to your department. Includes:
- Guest name and accompanying guests
- Dates of stay and room number
- Department-specific preferences
- Open hurdles and celebrations
Hurdle Report Export
Generate a CSV export of all hurdles for deeper analysis.
The export includes these columns:
| Column | Description |
|---|---|
| Salutation, First Name, Last Name | Guest identification |
| Creation Date | When the hurdle was logged |
| Tags | Issue categories (e.g., “Room Temperature”, “Noise”) |
| Department | Which team handled the issue |
| Room # | Room number at time of issue |
| Temperature | Urgency level of the issue |
| Compensation | Dollar amount provided to guest |
| Details | Full description of what happened |
Comparing Department Performance
Use the weekly hurdle report to compare performance across time periods.Identify recurring issues
Look at the most common tags. These indicate systemic problems to address.
Monitor compensation costs
Track costliest tags to understand where money is being spent on recovery.
Acting on Department Insights
Turn report data into operational improvements.- Food & Beverage
- Housekeeping
- Front Office
- Recreation
- Maintenance
- Review allergy alerts before each meal service
- Brief kitchen staff on special dietary needs for the day
- Track recurring dietary requests to update menu options
Best Practices
Check reports daily
Start your shift by reviewing the morning bulletin for your department.
Share insights
Brief your team on key guest needs at shift start.
Close hurdles promptly
Resolved issues should be closed so they leave the open hurdles list.
Log Wow Moments
Record great service moments to boost team metrics and morale.