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Department Reports

Department reports give managers focused visibility into their team’s guest intelligence, hurdle resolution, and performance metrics.
ABRA organizes data by department so each team sees what matters most to them. Whether you manage Food & Beverage, Housekeeping, Front Office, Spa & Recreation, or Maintenance, you get reports tailored to your operational needs.

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Departments in ABRA

ABRA tracks data across these departments:

Food & Beverage

Allergies, dietary restrictions, dining preferences

Housekeeping

Room preferences, cleaning requests, special arrangements

Front Office

Check-in preferences, room assignments, guest requests

Spa & Recreation

Activity preferences, spa requests, amenity usage

Maintenance

Room issues, facility problems, repair requests

Other

Cross-department or miscellaneous items

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Filtering by Department

Filter any list in ABRA to see only your department’s data.
1

Open a data view

Go to Preferences, Hurdles, or any list that supports filtering.
2

Find the Department filter

Look for the “Department” dropdown in the filter bar.
3

Select your department

Choose one or more departments to see only relevant items.
4

Apply additional filters

Combine with status, date, or guest filters to narrow results further.
Bookmark your filtered view to quickly access your department’s data each day.

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Automated Email Reports

Managers receive automated email bulletins with department-specific data.

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Daily Department Bulletin

Each morning, department managers receive a bulletin containing:
VIP guests appear first in all sections so you can prioritize accordingly.

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Weekly Department Bulletin

At the end of each week, managers receive a summary including:
Guests arriving in the next two weeks with preferences or hurdles relevant to your department. Includes:
  • Guest name and accompanying guests
  • Dates of stay and room number
  • Department-specific preferences
  • Open hurdles and celebrations

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Hurdle Report Export

Generate a CSV export of all hurdles for deeper analysis.
1

Navigate to the Hurdle Report

Go to Admin > Hurdle Report.
2

Generate the report

Click “Generate CSV Report” to download the data.
3

Open in spreadsheet software

The CSV includes department, guest info, tags, compensation, and details for each hurdle.
The export includes these columns:

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Comparing Department Performance

Use the weekly hurdle report to compare performance across time periods.
1

Track hurdle trends

Compare total hurdles week over week. Are issues increasing or decreasing?
2

Identify recurring issues

Look at the most common tags. These indicate systemic problems to address.
3

Monitor compensation costs

Track costliest tags to understand where money is being spent on recovery.
4

Recognize team contributions

Use staff metrics (Wow Moments, notes, shoutouts) to identify top performers.
High compensation costs for a single tag type may indicate a training opportunity or facility issue that needs attention.

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Acting on Department Insights

Turn report data into operational improvements.
  • Review allergy alerts before each meal service
  • Brief kitchen staff on special dietary needs for the day
  • Track recurring dietary requests to update menu options

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Best Practices

Check reports daily

Start your shift by reviewing the morning bulletin for your department.

Share insights

Brief your team on key guest needs at shift start.

Close hurdles promptly

Resolved issues should be closed so they leave the open hurdles list.

Log Wow Moments

Record great service moments to boost team metrics and morale.