VIP Status
VIP status flags guests who require special attention and elevated service. VIP guests are visually highlighted throughout ABRA with gold styling, included in weekly VIP reports, and appear prominently on your dashboard.
How VIP Status Appears
When a guest is marked as VIP, you will see these visual indicators:- Gold pulsing border around the guest profile card
- Gold star icon next to the guest name in lists
- Gold highlighting in email reports and the VIP arrivals table
- Yellow/gold avatar styling for VIP guests in party displays
Setting VIP Status
Open Guest Profile
Navigate to the guest’s profile by searching for them or clicking their name from any list view.
Open Actions Menu
Click the three-dot menu icon (ellipsis) in the top-right corner of the profile card.
Enter VIP Reason
When enabling VIP status, you must provide a VIP reason. This is required and helps your team understand why this guest receives special attention.Examples:
- “CEO of major corporate account”
- “Travel influencer - 500K followers”
- “Celebrating 25th anniversary”
- “Referred by ownership group”
Removing VIP Status
To remove VIP status from a guest:- Open the guest profile
- Click the three-dot menu
- Select Toggle VIP Status
VIP List View
Access the dedicated VIP list from the main navigation. This view shows all VIP guests filtered by reservation status:- Arrivals
- In-House
- Departures
- Upcoming
VIP guests arriving today. Use this list for pre-arrival preparations.
- Guest name and photo
- Room number
- Dates of stay
- VIP reason
- Celebrations (birthdays, anniversaries)
- Preferences count (click to view details)
Weekly VIP Report
Managers and administrators automatically receive a weekly VIP Arrivals Report via email every week.
- Guest name and photo
- Accompanying guests
- Dates of stay and room number
- VIP reason
- Number of previous stays
- Preferences (with allergies and restrictions highlighted)
- Previous hurdles by department
- Upcoming celebrations
VIP Status from PMS
When your property management system (PMS) sends guest data to ABRA, VIP status may be automatically set based on loyalty tier or VIP flags in the PMS:| PMS Classification | ABRA VIP Level |
|---|---|
| Diamond, Elite | Diamond |
| Platinum | Platinum |
| Gold, VIP, Premium, Corporate | Gold |
| Silver | Silver |
Best Practices
Be Specific
Write clear VIP reasons that help any team member understand the importance. “VIP” alone is not helpful.
Review Regularly
Periodically review your VIP list. Remove VIP status from guests who no longer require special attention.
Check Weekly Reports
Use the weekly VIP report to prepare for upcoming arrivals and coordinate across departments.
Add Preferences
VIP status is most effective when combined with detailed preferences. Know their room preference, dietary needs, and special requests.