Celebrations
Celebrations are milestones and special occasions that deserve acknowledgment during a guest’s stay. Tracking them helps your team deliver personalized, memorable experiences.
Adding a Celebration
You can add a celebration from two places:- From Celebrations Dashboard
- From Guest Profile
- Navigate to Celebrations in the main menu
- Click the + button in the top right
- Search for and select the guest
- Choose the celebration type
- Enter the date (optional for one-time events)
- Add any additional details
- Review and submit
Celebration Types
| Type | When to Use | Recurring |
|---|---|---|
| Birthday | Guest’s birthday falls during or near their stay | Yes |
| Anniversary | Wedding or relationship anniversary | Yes |
| Honeymoon | Recently married couple | No |
| Babymoon | Expecting parents’ getaway before baby arrives | No |
| Engagement | Recently engaged or celebrating engagement | No |
| Graduation | Recent graduate celebrating achievement | No |
| Retirement | Celebrating retirement milestone | No |
Recurring vs. One-Time: Birthdays and anniversaries are recurring - once recorded, they automatically appear on future stays when the date falls within the reservation period. Other celebration types are one-time events tied to a specific stay.
Celebration Dashboard
The Celebrations dashboard shows all upcoming celebrations for guests with active reservations.Filtering by Guest Status
Use the status tabs to filter celebrations:- Arrivals - Guests arriving today
- In-House - Guests currently staying
- Upcoming - Future reservations
What You’ll See
Each celebration entry shows:- Guest name and photo
- Room number
- Celebration type and date
- Additional details
- Accompanying guests
Taking Action
Click any celebration to open the detail view where you can:- View full celebration details
- Add comments for your team
- Edit the celebration information
- Delete if entered in error
Recurring Celebrations
Birthdays and anniversaries work differently from other celebrations:Initial Recording
When you record a birthday or anniversary, ABRA saves the date to the guest’s profile.
Automatic Surfacing
On future stays, if the celebration date falls within 10 days of the reservation dates, it automatically appears in the Celebrations dashboard.
ABRA uses a 10-day buffer around reservation dates to surface recurring celebrations. This ensures you’re alerted even if the celebration falls slightly before check-in or after checkout.
Celebration Icons
Throughout ABRA, celebration icons appear next to guest names to give quick visual cues:| Icon | Celebration |
|---|---|
| Cake | Birthday |
| Heart Calendar | Anniversary |
| Wedding Rings | Honeymoon |
| Baby Carriage | Babymoon |
| Graduation Cap | Graduation |
| Diamond Ring | Engagement |
| Checkered Flag | Retirement |
Best Practices
Act Early
Review the Celebrations dashboard during your pre-shift briefing to prepare personalized touches.
Coordinate Teams
Use comments to coordinate celebration efforts across departments (F&B, housekeeping, front desk).
Include Details
Add specific details like “50th birthday” or “5th wedding anniversary” to help personalize the acknowledgment.
Check Recurring
For returning guests, check if recurring celebrations are surfacing correctly and update dates if needed.