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Celebrations

Celebrations are milestones and special occasions that deserve acknowledgment during a guest’s stay. Tracking them helps your team deliver personalized, memorable experiences.

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Adding a Celebration

You can add a celebration from two places:
  1. Navigate to Celebrations in the main menu
  2. Click the + button in the top right
  3. Search for and select the guest
  4. Choose the celebration type
  5. Enter the date (optional for one-time events)
  6. Add any additional details
  7. Review and submit
When guests complete the pre-arrival survey, celebrations they mention are automatically captured in ABRA.

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Celebration Types

Recurring vs. One-Time: Birthdays and anniversaries are recurring - once recorded, they automatically appear on future stays when the date falls within the reservation period. Other celebration types are one-time events tied to a specific stay.

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Celebration Dashboard

The Celebrations dashboard shows all upcoming celebrations for guests with active reservations.

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Filtering by Guest Status

Use the status tabs to filter celebrations:
  • Arrivals - Guests arriving today
  • In-House - Guests currently staying
  • Upcoming - Future reservations
You can select multiple statuses at once to see a combined view.

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What You’ll See

Each celebration entry shows:
  • Guest name and photo
  • Room number
  • Celebration type and date
  • Additional details
  • Accompanying guests
Look for the recurring icon (circular arrow) next to dates - this indicates a recurring celebration that was recorded on a previous stay but is relevant to the current reservation.

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Taking Action

Click any celebration to open the detail view where you can:
  • View full celebration details
  • Add comments for your team
  • Edit the celebration information
  • Delete if entered in error

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Recurring Celebrations

Birthdays and anniversaries work differently from other celebrations:
1

Initial Recording

When you record a birthday or anniversary, ABRA saves the date to the guest’s profile.
2

Automatic Surfacing

On future stays, if the celebration date falls within 10 days of the reservation dates, it automatically appears in the Celebrations dashboard.
3

No Duplicate Entry

You don’t need to re-enter recurring celebrations - they persist in the guest profile and surface when relevant.
ABRA uses a 10-day buffer around reservation dates to surface recurring celebrations. This ensures you’re alerted even if the celebration falls slightly before check-in or after checkout.

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Celebration Icons

Throughout ABRA, celebration icons appear next to guest names to give quick visual cues: These icons appear in the guest list, reservation views, and dashboards to help staff quickly identify guests with celebrations.

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Best Practices

Act Early

Review the Celebrations dashboard during your pre-shift briefing to prepare personalized touches.

Coordinate Teams

Use comments to coordinate celebration efforts across departments (F&B, housekeeping, front desk).

Include Details

Add specific details like “50th birthday” or “5th wedding anniversary” to help personalize the acknowledgment.

Check Recurring

For returning guests, check if recurring celebrations are surfacing correctly and update dates if needed.

Guest Profiles

View all guest information including celebrations

WOW Moments

Create memorable experiences around celebrations