Compensations
Compensation is the monetary value of service recovery offered to restore guest satisfaction after a hurdle. Tracking compensation helps your property understand the true cost of issues and identify areas for improvement.
Adding Compensation to a Hurdle
You can add compensation when creating a new hurdle or update it later on an existing hurdle.- When Creating a Hurdle
- Updating Existing Hurdle
Select the department and fill in issue details
Complete the standard hurdle form with tags, description, temperature, and action taken.
Enter the compensation amount
In the Compensation Provided field, enter the dollar amount of any recovery offered (e.g., room credit, meal comp, etc.).
What Counts as Compensation
Enter the dollar value of whatever recovery you provided. This could include:| Type | Example | How to Value |
|---|---|---|
| Room credit | Discount on current stay | Actual dollar amount |
| Meal comp | Complimentary dinner | Menu price of items |
| Late checkout | Extended departure | Standard late fee amount |
| Room upgrade | Moved to better room | Rate difference per night |
| Amenity credit | Spa treatment, minibar | Retail value |
| Future discount | Percentage off next stay | Estimated value |
Viewing Compensation Reports
ABRA tracks compensation data to help you understand issue costs over time.Weekly admin reports sent by email also include total compensation and costliest tags from the previous week.
Understanding the Reports
Tag Cost Table
Shows the total compensation paid for each hurdle tag. Use this to identify which types of issues cost your property the most.Monthly Cost by Department
A 12-month chart showing compensation totals broken down by department (Food & Beverage, Housekeeping, Front Office, etc.). Useful for spotting trends and seasonal patterns.Costliest Tags
Highlights the tags with the highest total compensation. These are your priority areas for process improvement.Best Practices
Always Document
Enter compensation for every hurdle where recovery was offered, even small amounts. This builds accurate data for analysis.
Be Specific
Enter the actual dollar value, not estimates. Accurate data leads to better decisions.
Review Monthly
Check the monthly reports to spot trends. Rising compensation in a department may indicate a systemic issue.
Use Tags Consistently
Compensation is tied to tags. Consistent tagging gives you actionable insights into what issues cost the most.