Skip to main content

​
Compensations

Compensation is the monetary value of service recovery offered to restore guest satisfaction after a hurdle. Tracking compensation helps your property understand the true cost of issues and identify areas for improvement.

​
Adding Compensation to a Hurdle

You can add compensation when creating a new hurdle or update it later on an existing hurdle.
1

Select the department and fill in issue details

Complete the standard hurdle form with tags, description, temperature, and action taken.
2

Enter the compensation amount

In the Compensation Provided field, enter the dollar amount of any recovery offered (e.g., room credit, meal comp, etc.).
3

Submit the hurdle

The compensation is saved with the hurdle record and included in reports.

​
What Counts as Compensation

Enter the dollar value of whatever recovery you provided. This could include:
Be consistent with how your property values compensation. If you comp a 50breakfast,enter50 breakfast, enter 50. This ensures accurate reporting across all staff members.

​
Viewing Compensation Reports

ABRA tracks compensation data to help you understand issue costs over time.
1

Navigate to Hurdles

Go to the main Hurdles page from the navigation menu.
2

Open the Report view

Select the Report tab to access analytics.
3

Review the data

You will see:
  • Tag Cost table - Total compensation by issue type (tag)
  • Monthly Cost chart - Compensation trends by department over the past 12 months
  • Costliest Tags - Which issue types cost your property the most
Weekly admin reports sent by email also include total compensation and costliest tags from the previous week.

​
Understanding the Reports

​
Tag Cost Table

Shows the total compensation paid for each hurdle tag. Use this to identify which types of issues cost your property the most.

​
Monthly Cost by Department

A 12-month chart showing compensation totals broken down by department (Food & Beverage, Housekeeping, Front Office, etc.). Useful for spotting trends and seasonal patterns.

​
Costliest Tags

Highlights the tags with the highest total compensation. These are your priority areas for process improvement.

​
Best Practices

Always Document

Enter compensation for every hurdle where recovery was offered, even small amounts. This builds accurate data for analysis.

Be Specific

Enter the actual dollar value, not estimates. Accurate data leads to better decisions.

Review Monthly

Check the monthly reports to spot trends. Rising compensation in a department may indicate a systemic issue.

Use Tags Consistently

Compensation is tied to tags. Consistent tagging gives you actionable insights into what issues cost the most.
Compensation amounts cannot be deleted once saved, only updated. Double-check amounts before submitting.

Creating Hurdles

How to log a new hurdle with compensation

Tracking Resolution

Managing hurdles through to closure