Creating Hurdles
Log hurdles immediately when issues occur to ensure proper tracking and resolution.
When to Log a Hurdle
Log a hurdle whenever:- A guest reports a problem
- You observe an issue affecting a guest
- Something goes wrong with service delivery
- A guest expresses dissatisfaction
Required Information
| Field | Description |
|---|---|
| Guest | Who is affected |
| Description | What happened |
| Department | Who should handle it |
| Temperature | How urgent is this |
Step-by-Step
Content coming soonBest Practices
- Log immediately - don’t wait
- Be specific about what happened
- Include room number and time
- Note any immediate actions taken