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Reservations

Reservations sync automatically from your Property Management System (PMS). This guide shows you how to find, filter, and view reservation details.

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Accessing Reservations

Navigate to Reservations from the main menu to see all guest reservations at your property.

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Understanding Statuses

Reservations are organized by status to help you focus on what matters now:
The default view shows Arrivals - today’s incoming guests. This helps front desk staff prepare for the day’s check-ins.

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Finding Reservations

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Filter by Status

1

Open the Reservations page

Navigate to Reservations from the main menu
2

Select a status tab

Click any status (Arrivals, In-House, Departures, Upcoming, or Past) to filter the list
3

View filtered results

The table updates to show only reservations matching that status

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Search by Guest Name

Use the search bar at the top of the table to find reservations by guest name. The search looks at both the main guest and any accompanying guests.
Searching for “Smith” will find reservations where John Smith is the main guest, or where Smith is listed as an accompanying guest.

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Filter by Date Range

When viewing Upcoming reservations, you can filter by check-in date:
  1. Select the “Upcoming” status tab
  2. Use the From date picker to set the start date
  3. Use the To date picker to set the end date
  4. The list filters to show reservations within that range

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Reading the Reservation List

Each row in the reservation table shows:
Look for celebration icons next to guest names - these indicate birthdays, anniversaries, or other special occasions during the stay.

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Viewing Reservation Details

Click on any guest name in the reservation list to open their full profile with reservation details.

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What You’ll See

The reservation detail view shows:
  • Stay History - All reservations for this guest, with current stays expanded by default
  • Status Badge - Current reservation status (In-House, Upcoming, etc.)
  • Date Range - Check-in and check-out with number of nights
  • Room Assignment - Current room number(s)
  • Accompanying Guests - Other guests on the reservation
  • Total Amount - Reservation total (visible to managers only)

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Stay Details

For current reservations, you can view and edit:
  • Time of Arrival - Expected arrival time
  • Flight Number - Guest’s incoming flight
  • Additional Details - Notes specific to this stay
  • Celebrations - Special occasions during the stay
Right-click on any stay detail card to access the edit option, or use the three-dot menu on the reservation.

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Multi-Room Reservations

When a guest has multiple rooms or changes rooms during their stay, all rooms are displayed together.
Room assignments sync from your PMS. If a guest moves rooms mid-stay, ABRA tracks the history automatically.

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Syncing with Your PMS

Reservations update automatically from your PMS. If you need to manually refresh a reservation:
1

Open the reservation detail

Click on the guest name to view their profile
2

Click the sync button

Look for the refresh icon in the Stay History header (visible to managers only)
3

Wait for sync

The page will reload with updated information from your PMS
Manual sync is only available for reservations linked to a PMS. If the sync button doesn’t appear, the reservation may have been created manually in ABRA.

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Creating Manual Reservations

Most reservations come from your PMS automatically. Manual creation is only needed for special cases.
If you need to create a reservation that isn’t in your PMS:
1

Click the + button

Located in the top-right of the Reservations page
2

Select a guest

Search for and select the guest
3

Enter reservation details

Add room number, check-in/out dates, and status
4

Save

Click Submit to create the reservation

Room Assignments

Understanding room tracking

Reservation Notes

Adding notes to reservations

Guest Profiles

Managing guest information

Celebrations

Tracking special occasions