Reservations
Reservations sync automatically from your Property Management System (PMS). This guide shows you how to find, filter, and view reservation details.
Accessing Reservations
Navigate to Reservations from the main menu to see all guest reservations at your property.Understanding Statuses
Reservations are organized by status to help you focus on what matters now:| Status | What It Means | When to Use |
|---|---|---|
| Arrivals | Guests checking in today | Morning prep and check-in coordination |
| In-House | Guests currently staying | Active guest service |
| Departures | Guests checking out today | Checkout coordination and farewell |
| Upcoming | Future reservations | Advance preparation |
| Past | Completed stays | Historical reference |
| No Show | Guest didn’t arrive | Follow-up and records |
| Cancelled | Reservation cancelled | Records and reporting |
Finding Reservations
Filter by Status
Select a status tab
Click any status (Arrivals, In-House, Departures, Upcoming, or Past) to filter the list
Search by Guest Name
Use the search bar at the top of the table to find reservations by guest name. The search looks at both the main guest and any accompanying guests.Searching for “Smith” will find reservations where John Smith is the main guest, or where Smith is listed as an accompanying guest.
Filter by Date Range
When viewing Upcoming reservations, you can filter by check-in date:- Select the “Upcoming” status tab
- Use the From date picker to set the start date
- Use the To date picker to set the end date
- The list filters to show reservations within that range
Reading the Reservation List
Each row in the reservation table shows:| Column | Information |
|---|---|
| Guest Name | Main guest name with profile photo, plus any accompanying guests listed below |
| Date of Stay | Check-in and check-out dates |
| Room Number | Assigned room(s) for the stay |
| Wow Moments | Count of special moments recorded for this stay |
Viewing Reservation Details
Click on any guest name in the reservation list to open their full profile with reservation details.What You’ll See
The reservation detail view shows:- Stay History - All reservations for this guest, with current stays expanded by default
- Status Badge - Current reservation status (In-House, Upcoming, etc.)
- Date Range - Check-in and check-out with number of nights
- Room Assignment - Current room number(s)
- Accompanying Guests - Other guests on the reservation
- Total Amount - Reservation total (visible to managers only)
Stay Details
For current reservations, you can view and edit:- Time of Arrival - Expected arrival time
- Flight Number - Guest’s incoming flight
- Additional Details - Notes specific to this stay
- Celebrations - Special occasions during the stay
Right-click on any stay detail card to access the edit option, or use the three-dot menu on the reservation.
Multi-Room Reservations
When a guest has multiple rooms or changes rooms during their stay, all rooms are displayed together.Room assignments sync from your PMS. If a guest moves rooms mid-stay, ABRA tracks the history automatically.
Syncing with Your PMS
Reservations update automatically from your PMS. If you need to manually refresh a reservation:Click the sync button
Look for the refresh icon in the Stay History header (visible to managers only)
Creating Manual Reservations
Most reservations come from your PMS automatically. Manual creation is only needed for special cases.