# ABRA Platform

## Docs

- [Guest Intelligence](https://docs.abrahospitality.com/concepts/guest-intelligence.md): Capture and use guest insights to deliver personalized service
- [Living Profile](https://docs.abrahospitality.com/concepts/living-profile.md): Understanding ABRA's dynamic guest profiles
- [Reservation Statuses](https://docs.abrahospitality.com/concepts/reservation-statuses.md): How reservation statuses work in ABRA and how PMS statuses map into them
- [Glossary](https://docs.abrahospitality.com/glossary.md): Key terms and concepts in ABRA
- [Celebrations](https://docs.abrahospitality.com/guides/guests/celebrations.md): Tracking and acknowledging guest celebrations
- [Nuggets](https://docs.abrahospitality.com/guides/guests/nuggets.md): Capturing valuable guest insights for personalized service
- [Preferences](https://docs.abrahospitality.com/guides/guests/preferences.md): Capturing and managing guest preferences
- [Guest Profiles](https://docs.abrahospitality.com/guides/guests/profiles.md): View, edit, and manage guest profiles in ABRA
- [VIP Status](https://docs.abrahospitality.com/guides/guests/vip-status.md): Managing VIP guests and special attention
- [Compensations](https://docs.abrahospitality.com/guides/hurdles/compensations.md): Documenting service recovery for guest issues
- [Creating Hurdles](https://docs.abrahospitality.com/guides/hurdles/creating-hurdles.md): How to log guest issues in ABRA
- [Hurdles Overview](https://docs.abrahospitality.com/guides/hurdles/overview.md): Track and resolve guest issues with ABRA's hurdle system
- [Tracking Resolution](https://docs.abrahospitality.com/guides/hurdles/tracking-resolution.md): Managing hurdles through to resolution
- [Daily Reports](https://docs.abrahospitality.com/guides/reports/daily-reports.md): Understanding ABRA's daily operational reports
- [Department Reports](https://docs.abrahospitality.com/guides/reports/department-reports.md): Track your team's performance and guest insights by department
- [Guest Analytics](https://docs.abrahospitality.com/guides/reports/guest-analytics.md): Analyzing guest patterns and trends to improve service
- [Reservation Notes](https://docs.abrahospitality.com/guides/reservations/notes.md): Working with reservation notes and AI processing
- [Reservations Overview](https://docs.abrahospitality.com/guides/reservations/overview.md): View and manage guest reservations synced from your PMS
- [Room Assignments](https://docs.abrahospitality.com/guides/reservations/room-assignments.md): Understanding how room assignments work in ABRA
- [Touchpoints](https://docs.abrahospitality.com/guides/touchpoints.md): Recording guest interactions
- [Creating Wow Moments](https://docs.abrahospitality.com/guides/wow-moments/creating-moments.md): How to record exceptional guest experiences in ABRA
- [Wow Moments Overview](https://docs.abrahospitality.com/guides/wow-moments/overview.md): Documenting and celebrating exceptional guest experiences
- [Integrations Overview](https://docs.abrahospitality.com/integrations/overview.md): Connect ABRA to your property management system
- [HMS](https://docs.abrahospitality.com/integrations/pms/hms.md): Connect ABRA to Infor HMS (Hotel Management Solutions)
- [Cancel Reservation](https://docs.abrahospitality.com/integrations/pms/hms/events/cancel-reservation.md): HMS reservation cancelled event
- [Delete Profile](https://docs.abrahospitality.com/integrations/pms/hms/events/delete-profile.md): HMS guest profile removed event
- [New Profile](https://docs.abrahospitality.com/integrations/pms/hms/events/new-profile.md): HMS new guest profile created event
- [New Reservation](https://docs.abrahospitality.com/integrations/pms/hms/events/new-reservation.md): HMS new booking created event
- [Update Profile](https://docs.abrahospitality.com/integrations/pms/hms/events/update-profile.md): HMS guest profile modified event
- [Update Reservation](https://docs.abrahospitality.com/integrations/pms/hms/events/update-reservation.md): HMS booking modified event
- [Maestro](https://docs.abrahospitality.com/integrations/pms/maestro.md): Connect ABRA to Maestro PMS
- [Check-In](https://docs.abrahospitality.com/integrations/pms/maestro/events/check-in.md): Maestro guest check-in event
- [Check-In Sharer](https://docs.abrahospitality.com/integrations/pms/maestro/events/check-in-sharer.md): Maestro room sharer check-in event
- [Check-Out](https://docs.abrahospitality.com/integrations/pms/maestro/events/check-out.md): Maestro guest check-out event
- [Client Changes List](https://docs.abrahospitality.com/integrations/pms/maestro/events/client-changes-list.md): Maestro batch guest profile updates event
- [Client Merge List](https://docs.abrahospitality.com/integrations/pms/maestro/events/client-merge-list.md): Maestro guest profiles merged event
- [Client Purge List](https://docs.abrahospitality.com/integrations/pms/maestro/events/client-purge-list.md): Maestro guest profiles removed event
- [Guest Created](https://docs.abrahospitality.com/integrations/pms/maestro/events/guest-created.md): Maestro new guest profile created event
- [Guest Folio](https://docs.abrahospitality.com/integrations/pms/maestro/events/guest-folio.md): Maestro billing/folio update event
- [Guest Modified](https://docs.abrahospitality.com/integrations/pms/maestro/events/guest-modified.md): Maestro guest profile modified event
- [Housekeeping Status](https://docs.abrahospitality.com/integrations/pms/maestro/events/housekeeping-status.md): Maestro room cleaning status event
- [Housekeeping Update](https://docs.abrahospitality.com/integrations/pms/maestro/events/housekeeping-update.md): Maestro room cleaning status change event
- [Member Changes List](https://docs.abrahospitality.com/integrations/pms/maestro/events/member-changes-list.md): Maestro loyalty member updates event
- [Reservation Cancelled](https://docs.abrahospitality.com/integrations/pms/maestro/events/reservation-cancelled.md): Maestro booking cancelled event
- [Reservation Created](https://docs.abrahospitality.com/integrations/pms/maestro/events/reservation-created.md): Maestro new booking created event
- [Reservation List](https://docs.abrahospitality.com/integrations/pms/maestro/events/reservation-list.md): Maestro batch reservation updates event
- [Reservation Modified](https://docs.abrahospitality.com/integrations/pms/maestro/events/reservation-modified.md): Maestro booking modified event
- [Room Status](https://docs.abrahospitality.com/integrations/pms/maestro/events/room-status.md): Maestro room availability status event
- [Room Status Changed](https://docs.abrahospitality.com/integrations/pms/maestro/events/room-status-changed.md): Maestro room availability change event
- [MEWS](https://docs.abrahospitality.com/integrations/pms/mews.md): Connect ABRA to MEWS Operations Cloud
- [Customer Added](https://docs.abrahospitality.com/integrations/pms/mews/events/customer-added.md): MEWS new guest profile created event
- [Customer Updated](https://docs.abrahospitality.com/integrations/pms/mews/events/customer-updated.md): MEWS guest profile modified event
- [Message Added](https://docs.abrahospitality.com/integrations/pms/mews/events/message-added.md): MEWS note added to reservation event
- [Payment Updated](https://docs.abrahospitality.com/integrations/pms/mews/events/payment-updated.md): MEWS payment or folio change event
- [Resource Block Updated](https://docs.abrahospitality.com/integrations/pms/mews/events/resource-block-updated.md): MEWS room blocking/availability change event
- [Resource Updated](https://docs.abrahospitality.com/integrations/pms/mews/events/resource-updated.md): MEWS room status change event
- [Service Order Updated](https://docs.abrahospitality.com/integrations/pms/mews/events/service-order-updated.md): MEWS reservation created or modified event
- [Oracle Opera](https://docs.abrahospitality.com/integrations/pms/oracle-opera.md): Connect ABRA to Oracle Hospitality OPERA Cloud
- [Cancel](https://docs.abrahospitality.com/integrations/pms/oracle-opera/events/cancel.md): Oracle Opera reservation cancelled event
- [Check-In](https://docs.abrahospitality.com/integrations/pms/oracle-opera/events/check-in.md): Oracle Opera guest check-in event
- [Check-Out](https://docs.abrahospitality.com/integrations/pms/oracle-opera/events/check-out.md): Oracle Opera guest check-out event
- [Delete Profile](https://docs.abrahospitality.com/integrations/pms/oracle-opera/events/delete-profile.md): Oracle Opera guest profile removed event
- [Interface Status Update](https://docs.abrahospitality.com/integrations/pms/oracle-opera/events/interface-status-update.md): Oracle Opera external system status event
- [Merge Profile](https://docs.abrahospitality.com/integrations/pms/oracle-opera/events/merge-profile.md): Oracle Opera guest profiles combined event
- [New Profile](https://docs.abrahospitality.com/integrations/pms/oracle-opera/events/new-profile.md): Oracle Opera new guest profile created event
- [New Reservation](https://docs.abrahospitality.com/integrations/pms/oracle-opera/events/new-reservation.md): Oracle Opera new booking created event
- [No Show](https://docs.abrahospitality.com/integrations/pms/oracle-opera/events/no-show.md): Oracle Opera guest no-show event
- [Reverse Check-In](https://docs.abrahospitality.com/integrations/pms/oracle-opera/events/reverse-check-in.md): Oracle Opera check-in reversal event
- [Reverse Check-Out](https://docs.abrahospitality.com/integrations/pms/oracle-opera/events/reverse-check-out.md): Oracle Opera check-out reversal event
- [Room Key Deleted](https://docs.abrahospitality.com/integrations/pms/oracle-opera/events/room-key-deleted.md): Oracle Opera room key deactivation event
- [Update Profile](https://docs.abrahospitality.com/integrations/pms/oracle-opera/events/update-profile.md): Oracle Opera guest profile modified event
- [Update Reservation](https://docs.abrahospitality.com/integrations/pms/oracle-opera/events/update-reservation.md): Oracle Opera booking modified event
- [Introduction](https://docs.abrahospitality.com/introduction.md): Welcome to ABRA - the modern platform for exceptional guest experiences
- [Quick Start](https://docs.abrahospitality.com/quickstart.md): Get started with ABRA in 5 minutes