Room Assignments
Room assignments in ABRA are automatically synced from your Property Management System (PMS). This guide explains how to view room information and understand room-related data.
How Room Data Syncs
Room assignments flow from your PMS into ABRA automatically:- Reservation created - When a reservation is made in your PMS, ABRA receives the booking
- Room assigned - When a room number is assigned in your PMS, ABRA updates the reservation
- Room changes - If the guest moves rooms, ABRA tracks each assignment
Reservations can exist without a room assignment. This is common when rooms are assigned closer to check-in. ABRA will update automatically when the room is assigned in your PMS.
Viewing Room Information
On the Reservations List
The Reservations page displays room numbers directly in the table:On the Guest Profile
When viewing a guest’s Stay History:- The current room displays with a bed icon next to each reservation
- For multi-room stays, all assigned rooms appear as a comma-separated list
- Expand any reservation to see additional stay details
Room Types
Room types are categories configured by your property (e.g., “King Suite”, “Double Queen”). ABRA receives room type information from your PMS and uses it to organize rooms.Multi-Room Stays
ABRA supports guests who occupy multiple rooms during a single stay:| Scenario | How ABRA Handles It |
|---|---|
| Guest changes rooms mid-stay | Each room assignment is tracked separately with dates |
| Guest books multiple rooms at once | All rooms display together on the reservation |
| Family suite across rooms | Rooms appear as a combined list (e.g., “101, 102”) |
Viewing Multi-Room Details
On the guest profile, the room display shows:- Single room: “Room 101”
- Multiple rooms: “Room 101, Room 102”
- No room yet: “No room assigned”
Manual Sync from PMS
If room information appears outdated, managers can trigger a manual sync:Troubleshooting
Room number shows as 'No room assigned'
Room number shows as 'No room assigned'
This means the room hasn’t been assigned yet in your PMS. Once assigned there, ABRA will update automatically during the next sync.
Room number doesn't match the PMS
Room number doesn't match the PMS
Try using the manual sync button. If the issue persists, the reservation may need to be updated in your PMS first.
Guest changed rooms but old room still shows
Guest changed rooms but old room still shows
Room changes should sync automatically. Use manual sync to force an update, or wait for the next scheduled sync cycle.