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Room Assignments

Room assignments in ABRA are automatically synced from your Property Management System (PMS). This guide explains how to view room information and understand room-related data.

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How Room Data Syncs

Room assignments flow from your PMS into ABRA automatically:
  1. Reservation created - When a reservation is made in your PMS, ABRA receives the booking
  2. Room assigned - When a room number is assigned in your PMS, ABRA updates the reservation
  3. Room changes - If the guest moves rooms, ABRA tracks each assignment
Reservations can exist without a room assignment. This is common when rooms are assigned closer to check-in. ABRA will update automatically when the room is assigned in your PMS.

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Viewing Room Information

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On the Reservations List

The Reservations page displays room numbers directly in the table:
1

Navigate to Reservations

Open the Reservations page from the main navigation
2

Find the Room Number column

The “Room Number” column shows the assigned room for each reservation
3

Filter by status

Use the status filter (Arrivals, In-House, Departures) to find specific reservations

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On the Guest Profile

When viewing a guest’s Stay History:
  • The current room displays with a bed icon next to each reservation
  • For multi-room stays, all assigned rooms appear as a comma-separated list
  • Expand any reservation to see additional stay details

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Room Types

Room types are categories configured by your property (e.g., “King Suite”, “Double Queen”). ABRA receives room type information from your PMS and uses it to organize rooms.
Room types help ABRA filter which reservations to display. If you notice missing reservations, check with your ABRA administrator to ensure the room type is configured.

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Multi-Room Stays

ABRA supports guests who occupy multiple rooms during a single stay:

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Viewing Multi-Room Details

On the guest profile, the room display shows:
  • Single room: “Room 101”
  • Multiple rooms: “Room 101, Room 102”
  • No room yet: “No room assigned”

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Manual Sync from PMS

If room information appears outdated, managers can trigger a manual sync:
1

Open the guest profile

Navigate to the guest’s Stay History section
2

Click the sync button

Click the refresh icon near the Stay History header
3

Wait for update

ABRA will fetch the latest data from your PMS
Manual sync is available to Managers, Hotel Admins, and Admins only. If you need updated room information and don’t see the sync button, contact your manager.

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Troubleshooting

This means the room hasn’t been assigned yet in your PMS. Once assigned there, ABRA will update automatically during the next sync.
Try using the manual sync button. If the issue persists, the reservation may need to be updated in your PMS first.
Room changes should sync automatically. Use manual sync to force an update, or wait for the next scheduled sync cycle.

Reservations Overview

Understanding reservation statuses

Reservation Notes

Working with reservation notes