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Daily Reports

Daily reports are email bulletins delivered every morning at 7am (your hotel’s timezone) with critical guest information to prepare your team for the day.

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Report Types

ABRA sends two types of daily reports based on your role:
Abra Admin Daily Bulletin provides a cross-department view of all guest intelligence:
  • All arrivals with preferences, nuggets, and previous hurdles
  • All in-house guests with actionable information
  • Open hurdles across all departments
  • No department filtering - see everything

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What’s Included

Each report contains three main sections:

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Today’s Arrivals

Guests checking in today who have relevant information for your team:

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In-House Guests

Guests currently staying who have information relevant to your operations.
In-house sections include guests departing today, so your team can ensure a smooth checkout experience.

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Open Hurdles

Unresolved issues that need attention:

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Reading the Report

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VIP Highlighting

VIP guests are highlighted with a gold border and background. They appear first in each section.
VIP status signals these guests require extra attention. Review their information carefully before arrival.

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Allergies and Restrictions

Allergies appear in red text with “Allergy:” prefix. Restrictions appear in dark red with “Restriction:” prefix. These require immediate team communication.

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Accompanying Guests

When a reservation includes multiple guests, the main guest appears in the Guest Name column. Additional guests with relevant preferences or information are shown:
  • In the “Accompanying Guests” column
  • With their own preferences listed under their name in each relevant column

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Using Reports for Daily Operations

1

Review before your shift

Check your report before starting work to know which guests need attention.
2

Identify VIPs and celebrations

Note any VIP arrivals or special occasions happening today.
3

Communicate allergies

Share any dietary allergies or restrictions with relevant team members immediately.
4

Check open hurdles

Review unresolved issues and plan follow-up actions.
5

Click through to profiles

Guest names link directly to their ABRA profile for full details.

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Email Delivery

Reports are sent automatically based on your role and department:
  • Delivery time: 7:00 AM in your hotel’s timezone
  • Recipients: All users with Manager or Admin roles
  • Frequency: Daily (7 days per week)
Reports are only sent when there’s relevant information. If no guests have preferences, nuggets, hurdles, or celebrations, you may not receive a report that day.

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Taking Action from Reports

Each guest name in the report links to their full profile in ABRA where you can:
  • View complete guest history
  • Add notes or updates
  • Log new hurdles if issues arise
  • Record wow moments you create

Department Reports

Reports filtered by department

Guest Profiles

Managing guest information