Daily Reports
Daily reports are email bulletins delivered every morning at 7am (your hotel’s timezone) with critical guest information to prepare your team for the day.
Report Types
ABRA sends two types of daily reports based on your role:- Admin Report
- Manager Report
Abra Admin Daily Bulletin provides a cross-department view of all guest intelligence:
- All arrivals with preferences, nuggets, and previous hurdles
- All in-house guests with actionable information
- Open hurdles across all departments
- No department filtering - see everything
What’s Included
Each report contains three main sections:Today’s Arrivals
Guests checking in today who have relevant information for your team:| Column | Description |
|---|---|
| Guest Name | Links to guest profile |
| Accompanying Guests | Other guests in the reservation |
| Dates of Stay | Check-in and check-out dates |
| Room Number | Assigned room |
| Preferences | Dietary, room, or service preferences |
| Golden Nuggets | Personal insights about the guest |
| Previous Hurdles | Past issues to be aware of |
| Celebrations | Birthdays, anniversaries, special occasions |
In-House Guests
Guests currently staying who have information relevant to your operations.Open Hurdles
Unresolved issues that need attention:| Column | Description |
|---|---|
| Guest Name | Who is affected |
| Room Number | Where to find them |
| Hurdle Tag | Category of the issue |
| Description | What happened |
| Dates of Stay | When they’re with you |
Reading the Report
VIP Highlighting
VIP guests are highlighted with a gold border and background. They appear first in each section.
Allergies and Restrictions
Accompanying Guests
When a reservation includes multiple guests, the main guest appears in the Guest Name column. Additional guests with relevant preferences or information are shown:- In the “Accompanying Guests” column
- With their own preferences listed under their name in each relevant column
Using Reports for Daily Operations
Review before your shift
Check your report before starting work to know which guests need attention.
Communicate allergies
Share any dietary allergies or restrictions with relevant team members immediately.
Email Delivery
Reports are sent automatically based on your role and department:- Delivery time: 7:00 AM in your hotel’s timezone
- Recipients: All users with Manager or Admin roles
- Frequency: Daily (7 days per week)
Reports are only sent when there’s relevant information. If no guests have preferences, nuggets, hurdles, or celebrations, you may not receive a report that day.
Taking Action from Reports
Each guest name in the report links to their full profile in ABRA where you can:- View complete guest history
- Add notes or updates
- Log new hurdles if issues arise
- Record wow moments you create