Reservation Notes
Reservation notes sync from your PMS and are automatically analyzed by ABRA’s AI to extract preferences, celebrations, and nuggets for guest profiles.
How Notes Become Intelligence
When a reservation note arrives from your PMS, ABRA’s AI reads the text and extracts structured data that can power personalized service.Notes Sync from PMS
Reservation notes are pulled automatically from your property management system whenever reservations are created or updated.
AI Analyzes the Note
ABRA’s AI reads the note and identifies:
- Preferences - Room requests, dietary needs, service preferences
- Celebrations - Birthdays, anniversaries, honeymoons
- Nuggets - Personal insights like occupation, hobbies, or trip purpose
Extractions Queue for Review
AI-extracted items appear in your Human Review queue with a pending status, waiting for staff verification.
Staff Approves or Rejects
Review each extraction and approve accurate items or reject incorrect ones.
What the AI Extracts
Preferences
Room types, bed preferences, dietary restrictions, allergies, housekeeping preferences, and service requests.
Celebrations
Birthdays, anniversaries, honeymoons, babymoons, graduations, engagements, weddings, and retirements.
Nuggets
Occupation, hobbies, family details, trip purpose, travel patterns, and personal interests.
Reviewing AI Extractions
When notes are processed, extracted items need human verification before joining the guest’s Living Profile.Accessing Human Review
Look for the badge in your navigation showing the count of pending items. Click it to open the Human Review panel.The Review Interface
The Human Review panel shows:- Left Panel
- Right Panel
Guest Context - Photo, name, VIP status, existing preferences and celebrations, and reservation details to help you verify accuracy.
Approving and Rejecting
For each extracted item:| Action | When to Use | What Happens |
|---|---|---|
| Approve | The extraction is accurate | Item is marked active and added to the guest’s Living Profile |
| Reject | The extraction is wrong or irrelevant | Item is archived and hidden from the profile |
You can approve or reject items individually, or use the Approve All / Reject All buttons for faster processing.
Keyboard Shortcuts
Speed through your queue with keyboard shortcuts:| Key | Action |
|---|---|
A | Mark all items on current note as Approve |
R | Mark all items on current note as Reject |
Enter | Confirm your selections |
Arrow Left/Right | Navigate between notes |
Re-Running AI Extraction
If the AI missed something or extracted incorrectly, you can re-process the note:- Click the wand icon on the original note
- ABRA deletes existing extractions and re-analyzes the text
- New extractions appear in your queue for review
AI Extraction Examples
See how ABRA transforms free-text notes into structured data:Celebration Example
Celebration Example
Original Note:
“Guest celebrating 25th wedding anniversary during stay. Wife’s name is Sarah. Please arrange champagne and flowers in room.”AI Extracts:
- Celebration: Anniversary
- Nugget: “Married 25 years”
- Nugget: “Wife’s name is Sarah”
- Preference: Champagne in room (Food & Beverage)
- Preference: Flowers in room (Housekeeping)
Preference Example
Preference Example
Original Note:
“Guest has severe nut allergy - no nuts in any food. Prefers high floor away from elevator. Late sleeper, do not disturb before 11am.”AI Extracts:
- Preference: Nut allergy (Food & Beverage, marked as ALLERGY)
- Preference: High floor room (Front Office)
- Preference: Room away from elevator (Front Office)
- Preference: Do not disturb before 11am (Housekeeping)
Nugget Example
Nugget Example
Original Note:
“CEO of TechStart Inc, in town for the annual tech conference. Mentioned he runs marathons and is training for Boston.”AI Extracts:
- Nugget: “CEO of TechStart Inc” (Personal Information)
- Nugget: “Attending annual tech conference” (Related to this stay)
- Nugget: “Runs marathons, training for Boston” (Personal Information)
Allergy Handling
When the AI detects an allergy in a note, it:- Creates a preference with the ALLERGY flag
- Assigns it to the Food & Beverage department
- Displays a red alert badge in the review interface
Best Practices
Review Daily
Check the Human Review queue each morning, prioritizing arrivals and in-house guests.
Trust but Verify
The AI is accurate but not perfect. Always read the original note before approving.
Reject Duplicates
If a preference or celebration already exists on the profile, reject the duplicate extraction.
Re-Extract When Needed
If the AI missed something important, use re-extraction rather than adding manually.