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Customer Updated

A guest profile is modified in MEWS.

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Data Synced

  • Guest profile (name, email, phone, address)
  • VIP status and loyalty membership
  • Guest preferences (room preferences, dietary restrictions)
  • Account notes attached to the guest
  • Communication preferences

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Effect in ABRA

When this event is received, ABRA:
  • Updates the existing guest profile with current information
  • Refreshes address and contact details
  • Updates VIP status and loyalty tier
  • Syncs any new or changed account notes
  • Re-queues changed notes for AI processing if content has been modified