MEWS Integration
New Integration - MEWS is our newest PMS integration, featuring a streamlined webhook-only sync architecture.
What Data Syncs
The following data is automatically synchronized from MEWS to ABRA:
- Reservations - Booking details including confirmation number, check-in/check-out dates, and status
- Guest Profiles - Name, contact information, address, and preferences
- Room Assignments - Current room (resource) assignments and room types
- Loyalty Program - Membership status and tier information
- Account Notes - Historical notes attached to guest accounts
- Rate Information - Room rates broken down by date
How Sync Works
ABRA uses real-time webhooks to stay synchronized with MEWS:
Real-Time Webhooks
MEWS integration uses webhooks exclusively with no scheduled polling jobs. This is the cleanest and most efficient sync architecture.
| Event | Description |
|---|
| Service Order Updated | A reservation is created or modified |
| Message Added | A note is added to a reservation |
| Payment Updated | Payment information changes |
| Event | Description |
|---|
| Customer Added | A new guest profile is created |
| Customer Updated | Guest information is modified |
| Event | Description |
|---|
| Resource Updated | Room information changes |
| Resource Block Updated | Room blocking/availability changes |
Initial Setup Sync
During initial setup, ABRA imports your historical reservation data to ensure you have a complete picture from day one.
Initial Setup
To connect ABRA to MEWS, you’ll need the following from your MEWS Commander console:
- Client Token - Your public API identifier
- Access Token - Your secret API credential
- Service ID - Your accommodation service identifier
Your ABRA implementation team will work with your MEWS administrator to obtain these credentials and configure the connection.
Sync Status
Once connected, you can verify data is syncing correctly by checking that recent reservations and guest updates from MEWS appear in ABRA. Contact ABRA support if you notice any discrepancies.