Quick Start Guide
This guide covers the essential workflows you’ll use every day. In just a few minutes, you’ll be ready to start delighting guests.
Getting Started
Log In
Go to app.abrahospitality.com and enter your credentials.
Explore Your Dashboard
You’re in! Your dashboard is personalized based on your role and shows everything you need to know.
Your Dashboard at a Glance
Your dashboard is your command center. Here’s what you’ll see:Today's Arrivals
Guests checking in today with their profiles, preferences, and celebrations.
Today's Departures
Guests checking out. Last chance to create a lasting impression.
In-House Guests
Everyone currently staying at the property.
Open Hurdles
Issues requiring attention, sorted by priority.
Essential Workflows
- Find a Guest
- Add a Nugget
- Log a Hurdle
- Record a Wow Moment
1
Open Search
Click the search bar or press
/ anywhere in ABRA2
Type Guest Name
Results appear as you type. Search by name, room number, or confirmation.
3
View Profile
Click on the guest to open their Living Profile with full history.
Keyboard Shortcuts
Power users love shortcuts. Here are the essentials:Press
? at any time to see the full list of keyboard shortcuts.What’s Next?
Learn the Vocabulary
Glossary - Understand Nuggets, Hurdles, Preferences, and more
Understand Living Profiles
Core Concept - How guest profiles grow and evolve
Master Guest Intelligence
Core Concept - Capturing and using guest insights
Need Help?
Questions? Reach out to your hotel administrator or contact support@abrahospitality.com