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Note Processing

ABRA uses AI to automatically extract guest intelligence from reservation notes.

Overview

When reservation notes sync from the PMS, ABRA’s AI analyzes them to extract:
  • Preferences
  • Celebrations
  • Nuggets

Processing Pipeline

┌──────────────┐     ┌──────────────┐     ┌──────────────┐
│  PMS Note    │ ──► │  AI Extract  │ ──► │  Staff       │
│  Received    │     │  Suggestions │     │  Review      │
└──────────────┘     └──────────────┘     └──────────────┘


                                          ┌──────────────┐
                                          │  Living      │
                                          │  Profile     │
                                          └──────────────┘

Note Statuses

StatusDescription
pendingAwaiting processing
processingAI analysis in progress
completedExtractions ready for review
failedProcessing error

Extraction Types

Technical details coming soon

Configuration

AI model configuration coming soon