> ## Documentation Index
> Fetch the complete documentation index at: https://docs.abrahospitality.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Reservations Overview

> View and manage guest reservations synced from your PMS

# Reservations

<Info>
  Reservations sync automatically from your Property Management System (PMS). This guide shows you how to find, filter, and view reservation details.
</Info>

## Accessing Reservations

Navigate to **Reservations** from the main menu to see all guest reservations at your property.

## Understanding Statuses

Reservations are organized by status to help you focus on what matters now:

| Status         | What It Means             | When to Use                            |
| -------------- | ------------------------- | -------------------------------------- |
| **Arrivals**   | Guests checking in today  | Morning prep and check-in coordination |
| **In-House**   | Guests currently staying  | Active guest service                   |
| **Departures** | Guests checking out today | Checkout coordination and farewell     |
| **Upcoming**   | Future reservations       | Advance preparation                    |
| **Past**       | Completed stays           | Historical reference                   |
| **No Show**    | Guest didn't arrive       | Follow-up and records                  |
| **Cancelled**  | Reservation cancelled     | Records and reporting                  |

<Tip>
  The default view shows **Arrivals** - today's incoming guests. This helps front desk staff prepare for the day's check-ins.
</Tip>

## Finding Reservations

### Filter by Status

<Steps>
  <Step title="Open the Reservations page">
    Navigate to Reservations from the main menu
  </Step>

  <Step title="Select a status tab">
    Click any status (Arrivals, In-House, Departures, Upcoming, or Past) to filter the list
  </Step>

  <Step title="View filtered results">
    The table updates to show only reservations matching that status
  </Step>
</Steps>

### Search by Guest Name

Use the search bar at the top of the table to find reservations by guest name. The search looks at both the main guest and any accompanying guests.

<Note>
  Searching for "Smith" will find reservations where John Smith is the main guest, or where Smith is listed as an accompanying guest.
</Note>

### Filter by Date Range

When viewing **Upcoming** reservations, you can filter by check-in date:

1. Select the "Upcoming" status tab
2. Use the **From** date picker to set the start date
3. Use the **To** date picker to set the end date
4. The list filters to show reservations within that range

## Reading the Reservation List

Each row in the reservation table shows:

| Column           | Information                                                                   |
| ---------------- | ----------------------------------------------------------------------------- |
| **Guest Name**   | Main guest name with profile photo, plus any accompanying guests listed below |
| **Date of Stay** | Check-in and check-out dates                                                  |
| **Room Number**  | Assigned room(s) for the stay                                                 |
| **Wow Moments**  | Count of special moments recorded for this stay                               |

<Tip>
  Look for celebration icons next to guest names - these indicate birthdays, anniversaries, or other special occasions during the stay.
</Tip>

## Viewing Reservation Details

Click on any guest name in the reservation list to open their full profile with reservation details.

### What You'll See

The reservation detail view shows:

* **Stay History** - All reservations for this guest, with current stays expanded by default
* **Status Badge** - Current reservation status (In-House, Upcoming, etc.)
* **Date Range** - Check-in and check-out with number of nights
* **Room Assignment** - Current room number(s)
* **Accompanying Guests** - Other guests on the reservation
* **Total Amount** - Reservation total (visible to managers only)

### Stay Details

For current reservations, you can view and edit:

* **Time of Arrival** - Expected arrival time
* **Flight Number** - Guest's incoming flight
* **Additional Details** - Notes specific to this stay
* **Celebrations** - Special occasions during the stay

<Info>
  Right-click on any stay detail card to access the edit option, or use the three-dot menu on the reservation.
</Info>

## Multi-Room Reservations

When a guest has multiple rooms or changes rooms during their stay, all rooms are displayed together.

<Note>
  Room assignments sync from your PMS. If a guest moves rooms mid-stay, ABRA tracks the history automatically.
</Note>

## Syncing with Your PMS

Reservations update automatically from your PMS. If you need to manually refresh a reservation:

<Steps>
  <Step title="Open the reservation detail">
    Click on the guest name to view their profile
  </Step>

  <Step title="Click the sync button">
    Look for the refresh icon in the Stay History header (visible to managers only)
  </Step>

  <Step title="Wait for sync">
    The page will reload with updated information from your PMS
  </Step>
</Steps>

<Warning>
  Manual sync is only available for reservations linked to a PMS. If the sync button doesn't appear, the reservation may have been created manually in ABRA.
</Warning>

## Creating Manual Reservations

<Note>
  Most reservations come from your PMS automatically. Manual creation is only needed for special cases.
</Note>

If you need to create a reservation that isn't in your PMS:

<Steps>
  <Step title="Click the + button">
    Located in the top-right of the Reservations page
  </Step>

  <Step title="Select a guest">
    Search for and select the guest
  </Step>

  <Step title="Enter reservation details">
    Add room number, check-in/out dates, and status
  </Step>

  <Step title="Save">
    Click Submit to create the reservation
  </Step>
</Steps>

## Related Guides

<CardGroup cols={2}>
  <Card title="Room Assignments" icon="bed" href="/guides/reservations/room-assignments">
    Understanding room tracking
  </Card>

  <Card title="Reservation Notes" icon="note-sticky" href="/guides/reservations/notes">
    Adding notes to reservations
  </Card>

  <Card title="Guest Profiles" icon="user" href="/guides/guests/profiles">
    Managing guest information
  </Card>

  <Card title="Celebrations" icon="cake-candles" href="/guides/guests/celebrations">
    Tracking special occasions
  </Card>
</CardGroup>