> ## Documentation Index
> Fetch the complete documentation index at: https://docs.abrahospitality.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Department Reports

> Track your team's performance and guest insights by department

# Department Reports

<Info>
  Department reports give managers focused visibility into their team's guest intelligence, hurdle resolution, and performance metrics.
</Info>

ABRA organizes data by department so each team sees what matters most to them. Whether you manage Food & Beverage, Housekeeping, Front Office, Spa & Recreation, or Maintenance, you get reports tailored to your operational needs.

## Departments in ABRA

ABRA tracks data across these departments:

<CardGroup cols={3}>
  <Card title="Food & Beverage" icon="utensils">
    Allergies, dietary restrictions, dining preferences
  </Card>

  <Card title="Housekeeping" icon="broom">
    Room preferences, cleaning requests, special arrangements
  </Card>

  <Card title="Front Office" icon="bell-concierge">
    Check-in preferences, room assignments, guest requests
  </Card>

  <Card title="Spa & Recreation" icon="spa">
    Activity preferences, spa requests, amenity usage
  </Card>

  <Card title="Maintenance" icon="wrench">
    Room issues, facility problems, repair requests
  </Card>

  <Card title="Other" icon="folder">
    Cross-department or miscellaneous items
  </Card>
</CardGroup>

## Filtering by Department

Filter any list in ABRA to see only your department's data.

<Steps>
  <Step title="Open a data view">
    Go to Preferences, Hurdles, or any list that supports filtering.
  </Step>

  <Step title="Find the Department filter">
    Look for the "Department" dropdown in the filter bar.
  </Step>

  <Step title="Select your department">
    Choose one or more departments to see only relevant items.
  </Step>

  <Step title="Apply additional filters">
    Combine with status, date, or guest filters to narrow results further.
  </Step>
</Steps>

<Tip>
  Bookmark your filtered view to quickly access your department's data each day.
</Tip>

## Automated Email Reports

Managers receive automated email bulletins with department-specific data.

### Daily Department Bulletin

Each morning, department managers receive a bulletin containing:

| Section      | What It Shows                                                         |
| ------------ | --------------------------------------------------------------------- |
| Arrivals     | Guests arriving today with preferences or hurdles for your department |
| In-House     | Current guests with relevant preferences or open hurdles              |
| Departures   | Guests leaving today requiring your department's attention            |
| Open Hurdles | Unresolved issues assigned to your department                         |

<Note>
  VIP guests appear first in all sections so you can prioritize accordingly.
</Note>

### Weekly Department Bulletin

At the end of each week, managers receive a summary including:

<Tabs>
  <Tab title="Upcoming Arrivals">
    Guests arriving in the next two weeks with preferences or hurdles relevant to your department. Includes:

    * Guest name and accompanying guests
    * Dates of stay and room number
    * Department-specific preferences
    * Open hurdles and celebrations
  </Tab>

  <Tab title="Week in Review">
    Your team's performance metrics for the past week:

    * **Wow Moments** created by staff
    * **Notes** added to guest profiles
    * **Shoutouts** given to teammates
  </Tab>

  <Tab title="Hurdle Report">
    Summary of hurdles from the past week:

    * Total hurdles logged
    * Most common issue tags
    * Costliest issues (by compensation)
    * Total compensation given
  </Tab>
</Tabs>

## Hurdle Report Export

Generate a CSV export of all hurdles for deeper analysis.

<Steps>
  <Step title="Navigate to the Hurdle Report">
    Go to Admin > Hurdle Report.
  </Step>

  <Step title="Generate the report">
    Click "Generate CSV Report" to download the data.
  </Step>

  <Step title="Open in spreadsheet software">
    The CSV includes department, guest info, tags, compensation, and details for each hurdle.
  </Step>
</Steps>

The export includes these columns:

| Column                            | Description                                          |
| --------------------------------- | ---------------------------------------------------- |
| Salutation, First Name, Last Name | Guest identification                                 |
| Creation Date                     | When the hurdle was logged                           |
| Tags                              | Issue categories (e.g., "Room Temperature", "Noise") |
| Department                        | Which team handled the issue                         |
| Room #                            | Room number at time of issue                         |
| Temperature                       | Urgency level of the issue                           |
| Compensation                      | Dollar amount provided to guest                      |
| Details                           | Full description of what happened                    |

## Comparing Department Performance

Use the weekly hurdle report to compare performance across time periods.

<Steps>
  <Step title="Track hurdle trends">
    Compare total hurdles week over week. Are issues increasing or decreasing?
  </Step>

  <Step title="Identify recurring issues">
    Look at the most common tags. These indicate systemic problems to address.
  </Step>

  <Step title="Monitor compensation costs">
    Track costliest tags to understand where money is being spent on recovery.
  </Step>

  <Step title="Recognize team contributions">
    Use staff metrics (Wow Moments, notes, shoutouts) to identify top performers.
  </Step>
</Steps>

<Warning>
  High compensation costs for a single tag type may indicate a training opportunity or facility issue that needs attention.
</Warning>

## Acting on Department Insights

Turn report data into operational improvements.

<Tabs>
  <Tab title="Food & Beverage">
    * Review allergy alerts before each meal service
    * Brief kitchen staff on special dietary needs for the day
    * Track recurring dietary requests to update menu options
  </Tab>

  <Tab title="Housekeeping">
    * Check room preferences before turndown service
    * Review hurdle patterns for common room issues
    * Coordinate with Maintenance on recurring problems
  </Tab>

  <Tab title="Front Office">
    * Prepare for VIP arrivals with complete preference summaries
    * Review open hurdles before guest check-out
    * Use preference data for room assignment decisions
  </Tab>

  <Tab title="Spa & Recreation">
    * Know guest activity preferences before they inquire
    * Prepare for celebrations happening during stays
    * Track popular activities to inform scheduling
  </Tab>

  <Tab title="Maintenance">
    * Prioritize hurdles by temperature (urgency)
    * Identify rooms with recurring issues
    * Track compensation costs to justify repairs
  </Tab>
</Tabs>

## Best Practices

<CardGroup cols={2}>
  <Card title="Check reports daily" icon="calendar-check">
    Start your shift by reviewing the morning bulletin for your department.
  </Card>

  <Card title="Share insights" icon="share">
    Brief your team on key guest needs at shift start.
  </Card>

  <Card title="Close hurdles promptly" icon="circle-check">
    Resolved issues should be closed so they leave the open hurdles list.
  </Card>

  <Card title="Log Wow Moments" icon="star">
    Record great service moments to boost team metrics and morale.
  </Card>
</CardGroup>