> ## Documentation Index
> Fetch the complete documentation index at: https://docs.abrahospitality.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Daily Reports

> Understanding ABRA's daily operational reports

# Daily Reports

<Info>
  Daily reports are email bulletins delivered every morning at 7am (your hotel's timezone) with critical guest information to prepare your team for the day.
</Info>

## Report Types

ABRA sends two types of daily reports based on your role:

<Tabs>
  <Tab title="Admin Report">
    **Abra Admin Daily Bulletin** provides a cross-department view of all guest intelligence:

    * All arrivals with preferences, nuggets, and previous hurdles
    * All in-house guests with actionable information
    * Open hurdles across all departments
    * No department filtering - see everything
  </Tab>

  <Tab title="Manager Report">
    **Abra Daily Department Bulletin** is filtered to your department:

    * Arrivals with preferences relevant to your team
    * In-house guests needing your department's attention
    * Open hurdles assigned to your department
    * Only information your team needs to act on
  </Tab>
</Tabs>

## What's Included

Each report contains three main sections:

### Today's Arrivals

Guests checking in today who have relevant information for your team:

| Column                  | Description                                 |
| ----------------------- | ------------------------------------------- |
| **Guest Name**          | Links to guest profile                      |
| **Accompanying Guests** | Other guests in the reservation             |
| **Dates of Stay**       | Check-in and check-out dates                |
| **Room Number**         | Assigned room                               |
| **Preferences**         | Dietary, room, or service preferences       |
| **Golden Nuggets**      | Personal insights about the guest           |
| **Previous Hurdles**    | Past issues to be aware of                  |
| **Celebrations**        | Birthdays, anniversaries, special occasions |

### In-House Guests

Guests currently staying who have information relevant to your operations.

<Tip>
  In-house sections include guests departing today, so your team can ensure a smooth checkout experience.
</Tip>

### Open Hurdles

Unresolved issues that need attention:

| Column            | Description           |
| ----------------- | --------------------- |
| **Guest Name**    | Who is affected       |
| **Room Number**   | Where to find them    |
| **Hurdle Tag**    | Category of the issue |
| **Description**   | What happened         |
| **Dates of Stay** | When they're with you |

## Reading the Report

### VIP Highlighting

<Note>
  VIP guests are highlighted with a gold border and background. They appear first in each section.
</Note>

VIP status signals these guests require extra attention. Review their information carefully before arrival.

### Allergies and Restrictions

<Warning>
  **Allergies** appear in red text with "Allergy:" prefix.
  **Restrictions** appear in dark red with "Restriction:" prefix.
  These require immediate team communication.
</Warning>

### Accompanying Guests

When a reservation includes multiple guests, the main guest appears in the Guest Name column. Additional guests with relevant preferences or information are shown:

* In the "Accompanying Guests" column
* With their own preferences listed under their name in each relevant column

## Using Reports for Daily Operations

<Steps>
  <Step title="Review before your shift">
    Check your report before starting work to know which guests need attention.
  </Step>

  <Step title="Identify VIPs and celebrations">
    Note any VIP arrivals or special occasions happening today.
  </Step>

  <Step title="Communicate allergies">
    Share any dietary allergies or restrictions with relevant team members immediately.
  </Step>

  <Step title="Check open hurdles">
    Review unresolved issues and plan follow-up actions.
  </Step>

  <Step title="Click through to profiles">
    Guest names link directly to their ABRA profile for full details.
  </Step>
</Steps>

## Email Delivery

Reports are sent automatically based on your role and department:

* **Delivery time**: 7:00 AM in your hotel's timezone
* **Recipients**: All users with Manager or Admin roles
* **Frequency**: Daily (7 days per week)

<Info>
  Reports are only sent when there's relevant information. If no guests have preferences, nuggets, hurdles, or celebrations, you may not receive a report that day.
</Info>

## Taking Action from Reports

Each guest name in the report links to their full profile in ABRA where you can:

* View complete guest history
* Add notes or updates
* Log new hurdles if issues arise
* Record wow moments you create

<CardGroup cols={2}>
  <Card title="Department Reports" icon="building" href="/guides/reports/department-reports">
    Reports filtered by department
  </Card>

  <Card title="Guest Profiles" icon="user" href="/guides/guests/profiles">
    Managing guest information
  </Card>
</CardGroup>