> ## Documentation Index
> Fetch the complete documentation index at: https://docs.abrahospitality.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Tracking Resolution

> Managing hurdles through to resolution

# Tracking Resolution

<Info>
  Keep hurdles updated as you work toward resolution so the whole team stays informed.
</Info>

## Adding Updates

Add updates to document your progress on resolving a hurdle. Each update creates a timestamped record of what actions you've taken.

<Steps>
  <Step title="Open the hurdle">
    Click on a hurdle from the Hurdle List to view its details.
  </Step>

  <Step title="Add an update">
    In the **Hurdle Updates** section, click **Add New**.
  </Step>

  <Step title="Describe what you did">
    Write a brief summary of the action taken or progress made. Be specific enough that a colleague could pick up where you left off.
  </Step>

  <Step title="Submit">
    Click **Submit** to save your update. It will appear in the update history with your name and timestamp.
  </Step>
</Steps>

<Tip>
  Add updates as you work, not just when you're done. This helps managers see that issues are being actively addressed.
</Tip>

### Editing Updates

If you need to correct an update you've added:

1. Find your update in the Hurdle Updates section
2. Click the pencil icon next to your update
3. Make your changes and submit

<Note>
  You can only edit updates that you created. Managers can edit any update.
</Note>

## Viewing Open Hurdles

Use filters to focus on hurdles that need attention.

<Steps>
  <Step title="Go to Hurdles">
    Navigate to the **Hurdle List** tab.
  </Step>

  <Step title="Filter by status">
    In the filter area, select **Open** under Hurdle Status to see only unresolved issues.
  </Step>

  <Step title="Combine with reservation filters">
    Filter by reservation status to prioritize:

    * **In-House** - Guests currently staying (address immediately)
    * **Arrivals** - Guests arriving today
    * **Departures** - Guests leaving today (last chance to resolve)
  </Step>
</Steps>

<Tip>
  Filter by **In-House** + **Open** to see your most urgent hurdles: current guests with unresolved issues.
</Tip>

## Closing Hurdles

When a hurdle is fully resolved, close it to mark it complete.

<Steps>
  <Step title="Open the hurdle">
    Click on the hurdle you want to close.
  </Step>

  <Step title="Click Mark As Resolved">
    At the bottom of the Hurdle Info section, click **Mark As Resolved**.
  </Step>

  <Step title="Confirm compensation">
    A dialog appears asking you to confirm the final compensation amount. Enter the dollar value provided to the guest (or 0 if none), then click **Submit**.
  </Step>
</Steps>

<Warning>
  Once closed, the hurdle will show who closed it and when. Make sure you've added any final updates before closing.
</Warning>

### What Happens When You Close

* Status changes from **Open** to **Closed**
* The "Closed By" field shows your name
* The hurdle appears in closed hurdle reports
* Compensation amount is finalized for reporting

## Reopening Hurdles

If an issue resurfaces or wasn't fully resolved, you can reopen a closed hurdle.

<Steps>
  <Step title="Open the closed hurdle">
    Find the hurdle in your list (you may need to filter by **Closed** status).
  </Step>

  <Step title="Click Reopen Hurdle">
    The button that previously said "Mark As Resolved" now says **Reopen Hurdle**. Click it.
  </Step>

  <Step title="Add an update explaining why">
    Add a new update explaining what happened and why the hurdle needs more attention.
  </Step>
</Steps>

## Adding Comments

Comments are for team discussion about a hurdle, separate from formal updates.

<Tabs>
  <Tab title="Adding a Comment">
    1. Scroll to the **Hurdle Comments** section on the right
    2. Type your message in the text box
    3. Click the send button

    Your comment appears in a chat-style thread.
  </Tab>

  <Tab title="Mentioning Colleagues">
    Type `@` followed by a name to notify a specific team member about your comment. They'll receive a notification.
  </Tab>

  <Tab title="Liking Comments">
    Click **Like** under any comment to acknowledge it. The like count shows who has seen and agreed with the comment.
  </Tab>
</Tabs>

<Tip>
  Use comments for quick questions or coordination. Use updates for documenting actual actions taken.
</Tip>

## Editing Hurdle Details

You can update any hurdle information as the situation evolves.

<Steps>
  <Step title="Open the hurdle">
    Click on the hurdle to view its details.
  </Step>

  <Step title="Click the edit icon">
    Click the pencil icon in the top-right of the Hurdle Info section.
  </Step>

  <Step title="Update the fields">
    Change any fields as needed:

    * **Tags** - Add or remove category tags
    * **Temperature** - Adjust urgency if the situation has changed
    * **Action Taken** - Update the resolution approach
    * **Department** - Reassign if needed
  </Step>

  <Step title="Save changes">
    Click **Submit** to save your changes.
  </Step>
</Steps>

## Updating Compensation

If the compensation amount changes after initial entry:

1. Click the pencil icon next to **Compensation Provided**
2. Enter the new amount
3. Submit the change

This updates the compensation without needing to edit the full hurdle form.

## Best Practices

<CardGroup cols={2}>
  <Card title="Update Frequently" icon="clock">
    Add updates as you work, not just at the end. This shows active progress.
  </Card>

  <Card title="Be Specific" icon="pen">
    Write what action you took, not just "working on it." Include names, times, and outcomes.
  </Card>

  <Card title="Close Promptly" icon="check">
    Close hurdles as soon as they're resolved. Open hurdles show up in daily reports.
  </Card>

  <Card title="Document Compensation" icon="dollar-sign">
    Always record compensation accurately, even if it's \$0. This data feeds into reports.
  </Card>
</CardGroup>