> ## Documentation Index
> Fetch the complete documentation index at: https://docs.abrahospitality.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Compensations

> Documenting service recovery for guest issues

# Compensations

<Info>
  Compensation is the monetary value of service recovery offered to restore guest satisfaction after a hurdle. Tracking compensation helps your property understand the true cost of issues and identify areas for improvement.
</Info>

## Adding Compensation to a Hurdle

You can add compensation when creating a new hurdle or update it later on an existing hurdle.

<Tabs>
  <Tab title="When Creating a Hurdle">
    <Steps>
      <Step title="Select the department and fill in issue details">
        Complete the standard hurdle form with tags, description, temperature, and action taken.
      </Step>

      <Step title="Enter the compensation amount">
        In the **Compensation Provided** field, enter the dollar amount of any recovery offered (e.g., room credit, meal comp, etc.).
      </Step>

      <Step title="Submit the hurdle">
        The compensation is saved with the hurdle record and included in reports.
      </Step>
    </Steps>
  </Tab>

  <Tab title="Updating Existing Hurdle">
    <Steps>
      <Step title="Open the hurdle">
        Navigate to the hurdle from the Hurdles list or the guest profile.
      </Step>

      <Step title="Click to edit compensation">
        Select the compensation field to open the update dialog.
      </Step>

      <Step title="Enter the amount and save">
        Type the dollar amount and submit. The change is recorded immediately.
      </Step>
    </Steps>
  </Tab>
</Tabs>

## What Counts as Compensation

Enter the **dollar value** of whatever recovery you provided. This could include:

| Type            | Example                  | How to Value              |
| --------------- | ------------------------ | ------------------------- |
| Room credit     | Discount on current stay | Actual dollar amount      |
| Meal comp       | Complimentary dinner     | Menu price of items       |
| Late checkout   | Extended departure       | Standard late fee amount  |
| Room upgrade    | Moved to better room     | Rate difference per night |
| Amenity credit  | Spa treatment, minibar   | Retail value              |
| Future discount | Percentage off next stay | Estimated value           |

<Tip>
  Be consistent with how your property values compensation. If you comp a $50 breakfast, enter $50. This ensures accurate reporting across all staff members.
</Tip>

## Viewing Compensation Reports

ABRA tracks compensation data to help you understand issue costs over time.

<Steps>
  <Step title="Navigate to Hurdles">
    Go to the main Hurdles page from the navigation menu.
  </Step>

  <Step title="Open the Report view">
    Select the **Report** tab to access analytics.
  </Step>

  <Step title="Review the data">
    You will see:

    * **Tag Cost table** - Total compensation by issue type (tag)
    * **Monthly Cost chart** - Compensation trends by department over the past 12 months
    * **Costliest Tags** - Which issue types cost your property the most
  </Step>
</Steps>

<Note>
  Weekly admin reports sent by email also include total compensation and costliest tags from the previous week.
</Note>

## Understanding the Reports

### Tag Cost Table

Shows the total compensation paid for each hurdle tag. Use this to identify which types of issues cost your property the most.

### Monthly Cost by Department

A 12-month chart showing compensation totals broken down by department (Food & Beverage, Housekeeping, Front Office, etc.). Useful for spotting trends and seasonal patterns.

### Costliest Tags

Highlights the tags with the highest total compensation. These are your priority areas for process improvement.

## Best Practices

<CardGroup cols={2}>
  <Card title="Always Document" icon="dollar-sign">
    Enter compensation for every hurdle where recovery was offered, even small amounts. This builds accurate data for analysis.
  </Card>

  <Card title="Be Specific" icon="bullseye">
    Enter the actual dollar value, not estimates. Accurate data leads to better decisions.
  </Card>

  <Card title="Review Monthly" icon="chart-line">
    Check the monthly reports to spot trends. Rising compensation in a department may indicate a systemic issue.
  </Card>

  <Card title="Use Tags Consistently" icon="tags">
    Compensation is tied to tags. Consistent tagging gives you actionable insights into what issues cost the most.
  </Card>
</CardGroup>

<Warning>
  Compensation amounts cannot be deleted once saved, only updated. Double-check amounts before submitting.
</Warning>

## Related Guides

<CardGroup cols={2}>
  <Card title="Creating Hurdles" icon="plus" href="/guides/hurdles/creating-hurdles">
    How to log a new hurdle with compensation
  </Card>

  <Card title="Tracking Resolution" icon="check" href="/guides/hurdles/tracking-resolution">
    Managing hurdles through to closure
  </Card>
</CardGroup>