> ## Documentation Index
> Fetch the complete documentation index at: https://docs.abrahospitality.com/llms.txt
> Use this file to discover all available pages before exploring further.

# VIP Status

> Managing VIP guests and special attention

# VIP Status

<Info>
  VIP status flags guests who require special attention and elevated service. VIP guests are visually highlighted throughout ABRA with gold styling, included in weekly VIP reports, and appear prominently on your dashboard.
</Info>

## How VIP Status Appears

When a guest is marked as VIP, you will see these visual indicators:

* **Gold pulsing border** around the guest profile card
* **Gold star icon** next to the guest name in lists
* **Gold highlighting** in email reports and the VIP arrivals table
* **Yellow/gold avatar styling** for VIP guests in party displays

This makes it easy for your team to quickly identify guests requiring elevated attention.

## Setting VIP Status

<Steps>
  <Step title="Open Guest Profile">
    Navigate to the guest's profile by searching for them or clicking their name from any list view.
  </Step>

  <Step title="Open Actions Menu">
    Click the three-dot menu icon (ellipsis) in the top-right corner of the profile card.
  </Step>

  <Step title="Toggle VIP Status">
    Select **Toggle VIP Status** from the dropdown menu.
  </Step>

  <Step title="Enter VIP Reason">
    When enabling VIP status, you must provide a VIP reason. This is required and helps your team understand why this guest receives special attention.

    Examples:

    * "CEO of major corporate account"
    * "Travel influencer - 500K followers"
    * "Celebrating 25th anniversary"
    * "Referred by ownership group"
  </Step>

  <Step title="Save">
    Click Submit to save the VIP status and reason.
  </Step>
</Steps>

<Tip>
  You can also set VIP status when editing guest information. Open the **Edit Guest Info** form, and if VIP is enabled, you can update the VIP reason there.
</Tip>

## Removing VIP Status

To remove VIP status from a guest:

1. Open the guest profile
2. Click the three-dot menu
3. Select **Toggle VIP Status**

The VIP status is removed immediately without requiring confirmation.

## VIP List View

Access the dedicated VIP list from the main navigation. This view shows all VIP guests filtered by reservation status:

<Tabs>
  <Tab title="Arrivals">
    VIP guests arriving today. Use this list for pre-arrival preparations.
  </Tab>

  <Tab title="In-House">
    VIP guests currently staying at your property.
  </Tab>

  <Tab title="Departures">
    VIP guests departing today.
  </Tab>

  <Tab title="Upcoming">
    VIP guests with future reservations. You can filter by date range to plan ahead.
  </Tab>
</Tabs>

The VIP list displays:

* Guest name and photo
* Room number
* Dates of stay
* VIP reason
* Celebrations (birthdays, anniversaries)
* Preferences count (click to view details)

## Weekly VIP Report

<Note>
  Managers and administrators automatically receive a weekly VIP Arrivals Report via email every week.
</Note>

The report includes all VIP guests arriving in the next 14 days and contains:

* Guest name and photo
* Accompanying guests
* Dates of stay and room number
* VIP reason
* Number of previous stays
* Preferences (with allergies and restrictions highlighted)
* Previous hurdles by department
* Upcoming celebrations

This report helps your leadership team prepare for upcoming VIP arrivals and coordinate special attention across departments.

## VIP Status from PMS

When your property management system (PMS) sends guest data to ABRA, VIP status may be automatically set based on loyalty tier or VIP flags in the PMS:

| PMS Classification            | ABRA VIP Level |
| ----------------------------- | -------------- |
| Diamond, Elite                | Diamond        |
| Platinum                      | Platinum       |
| Gold, VIP, Premium, Corporate | Gold           |
| Silver                        | Silver         |

<Warning>
  VIP status set manually in ABRA will not sync back to your PMS. If you need the VIP flag in both systems, update the PMS directly.
</Warning>

## Best Practices

<CardGroup cols={2}>
  <Card title="Be Specific" icon="bullseye">
    Write clear VIP reasons that help any team member understand the importance. "VIP" alone is not helpful.
  </Card>

  <Card title="Review Regularly" icon="calendar-check">
    Periodically review your VIP list. Remove VIP status from guests who no longer require special attention.
  </Card>

  <Card title="Check Weekly Reports" icon="envelope">
    Use the weekly VIP report to prepare for upcoming arrivals and coordinate across departments.
  </Card>

  <Card title="Add Preferences" icon="sliders">
    VIP status is most effective when combined with detailed preferences. Know their room preference, dietary needs, and special requests.
  </Card>
</CardGroup>

## Related

<CardGroup cols={2}>
  <Card title="Guest Profiles" icon="user" href="/guides/guests/profiles">
    Managing guest information
  </Card>

  <Card title="Preferences" icon="sliders" href="/guides/guests/preferences">
    Recording guest preferences
  </Card>

  <Card title="Celebrations" icon="cake-candles" href="/guides/guests/celebrations">
    Tracking birthdays and anniversaries
  </Card>

  <Card title="Daily Reports" icon="newspaper" href="/guides/reports/daily-reports">
    Understanding your daily briefings
  </Card>
</CardGroup>