> ## Documentation Index
> Fetch the complete documentation index at: https://docs.abrahospitality.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Nuggets

> Capturing valuable guest insights for personalized service

# Golden Nuggets

<Info>
  Golden Nuggets are meaningful personal details that help you connect with guests and personalize their experience. Unlike preferences, nuggets are not department-specific - they're general knowledge anyone on your team can use.
</Info>

## Adding a Nugget

<Steps>
  <Step title="Open the Guest Profile">
    Navigate to the guest profile from the Arrivals, In-House, or Guest list.
  </Step>

  <Step title="Click the Add Button">
    In the Golden Nuggets section, click the **+** button in the top right corner.
  </Step>

  <Step title="Select the Category">
    Choose the type of nugget:

    * **Personal Information** - General details like occupation, hobbies, family
    * **Related to this stay** - Why they're traveling, who they're with, trip purpose
  </Step>

  <Step title="Enter the Nugget">
    Write a clear, specific insight about the guest. Keep it under 255 characters.
  </Step>

  <Step title="Review and Submit">
    Confirm the guest name and details are correct, then click **Submit**.
  </Step>
</Steps>

## Nugget Categories

<Tabs>
  <Tab title="Personal Information">
    General details about who the guest is as a person. These insights remain valuable across all future stays.

    **Examples:**

    * Works as a surgeon at Mount Sinai Hospital
    * Has a golden retriever named Max
    * Practices yoga every morning
    * Loves crossword puzzles - completes NYT Sunday edition weekly
    * Speaks fluent Spanish and Italian
  </Tab>

  <Tab title="Related to This Stay">
    Context specific to the current visit. Helps the team understand the purpose and nature of this particular trip.

    **Examples:**

    * First ski trip - taking lessons at the resort
    * Traveling for annual sales conference at Acme Corp
    * Mother-daughter trip celebrating graduation
    * Here for best friend's wedding on Saturday
    * Working remotely this week, needs quiet space
  </Tab>
</Tabs>

## Writing Effective Nuggets

<CardGroup cols={2}>
  <Card title="Be Specific" icon="bullseye">
    Include details that make the insight actionable. "Prefers bold California Cabernets, orders Opus One for celebrations" is better than "Likes wine."
  </Card>

  <Card title="Focus on Value" icon="gem">
    Capture information that helps anyone on the team connect with the guest or enhance their experience.
  </Card>

  <Card title="Think Long-Term" icon="clock">
    Personal Information nuggets should be relevant for future stays, not just this visit.
  </Card>

  <Card title="One Insight Per Nugget" icon="1">
    Create separate nuggets for distinct pieces of information so each can be easily found and referenced.
  </Card>
</CardGroup>

### Good vs Better Examples

| Good               | Better                                                                |
| ------------------ | --------------------------------------------------------------------- |
| Likes wine         | Prefers bold California Cabernets, orders Opus One for celebrations   |
| Traveling for work | VP of Sales at Acme Corp, travels monthly for client meetings         |
| Has a dog          | Travels with emotional support dog named Max, a golden retriever      |
| Early riser        | Wakes at 5am for morning run, requests in-room coffee maker           |
| Loves reading      | Avid mystery reader - mention any Louise Penny book and she lights up |

## Editing a Nugget

<Steps>
  <Step title="View the Nugget">
    Click on any nugget card in the Golden Nuggets section to open its details.
  </Step>

  <Step title="Click Edit">
    Click the **Edit** button in the footer of the detail view.
  </Step>

  <Step title="Make Changes">
    Update the category, nugget text, or additional information as needed.
  </Step>

  <Step title="Save">
    Click **Submit** to save your changes.
  </Step>
</Steps>

## Deleting a Nugget

<Warning>
  Deleted nuggets cannot be recovered. Only delete nuggets that are incorrect or no longer relevant.
</Warning>

<Steps>
  <Step title="View the Nugget">
    Click on the nugget card to open its details.
  </Step>

  <Step title="Click Delete">
    Click the **Delete** button in the footer. Confirm the deletion when prompted.
  </Step>
</Steps>

## AI-Extracted Nuggets

<Tip>
  ABRA's AI automatically extracts nuggets from guest notes and reservation notes. Look for the sparkle icon to identify AI-extracted insights.
</Tip>

When staff add notes about guests, ABRA's AI analyzes the text and extracts meaningful nuggets automatically. These AI-extracted nuggets appear with a sparkle icon badge, indicating they came from automated analysis rather than manual entry.

AI-extracted nuggets include the same categories:

* **Personal Information** - Details about occupation, relationships, hobbies, lifestyle
* **Related to this stay** - Trip purpose, travel companions, special circumstances

<Note>
  AI extraction is comprehensive by design. The system errs on the side of capturing more insights rather than fewer, since these details help staff provide personalized service.
</Note>

## How Nuggets Power Personalization

Nuggets build a picture of who your guests are as people, enabling meaningful connections:

* **Front Desk**: Greet a returning guest by asking about their dog Max
* **Concierge**: Recommend running routes when you know a guest is training for a marathon
* **Restaurant**: Mention a recent promotion when congratulating them on business success
* **Spa**: Suggest a treatment knowing the guest practices yoga daily
* **Any Staff**: Start conversations with genuine connection points

<Info>
  Unlike preferences that help departments prepare operationally, nuggets help every team member create personal moments of connection.
</Info>

## Nuggets vs Preferences

<Note>
  Not sure whether to add a nugget or a preference? Ask yourself: **Does this information help a specific department do their job?**
</Note>

| Add a Preference When...             | Add a Nugget When...                       |
| ------------------------------------ | ------------------------------------------ |
| Guest has an allergy                 | Guest loves trying new cuisines            |
| Guest requests extra pillows         | Guest practices yoga every morning         |
| Guest needs wheelchair accessibility | Guest is celebrating a job promotion       |
| Guest prefers late checkout          | Guest has two kids in middle school        |
| Guest is vegetarian                  | Guest is training for their first marathon |

**Rule of thumb:** If the information triggers operational preparation for a department, it's a preference. If it helps anyone make a personal connection, it's a nugget.

## Best Practices

<CardGroup cols={2}>
  <Card title="Capture in the Moment" icon="bolt">
    Add nuggets as soon as you learn something valuable. Details are easy to forget after a busy shift.
  </Card>

  <Card title="Include Context" icon="message">
    Note how you learned the information. "Mentioned during check-in" or "Overheard at dinner" adds credibility.
  </Card>

  <Card title="Update Regularly" icon="arrows-rotate">
    When information changes (new job, child graduated), update or add a new nugget to keep profiles current.
  </Card>

  <Card title="Check Before Staying" icon="eye">
    Review nuggets before interacting with returning guests to refresh your memory of their personal details.
  </Card>
</CardGroup>

## See Also

<CardGroup cols={2}>
  <Card title="Guest Preferences" icon="sliders" href="/guides/guests/preferences">
    Department-specific requests and requirements
  </Card>

  <Card title="Guest Celebrations" icon="cake-candles" href="/guides/guests/celebrations">
    Tracking special occasions
  </Card>

  <Card title="Touchpoints" icon="hand-wave" href="/guides/touchpoints">
    Recording guest interactions
  </Card>

  <Card title="Glossary" icon="book" href="/glossary">
    Key terms and concepts
  </Card>
</CardGroup>